Terms of Service

Last updated: February 22, 2026

These Terms of Service ("Terms") govern your access to and use of the rebby platform, website, APIs, and SMS-based rebate processing services (collectively, the "Service") provided by rebby, Inc. ("rebby," "we," "us," or "our"). By accessing or using the Service, you agree to be bound by these Terms.

1. Definitions

  • "Brand" or "Customer" means a business entity that creates an account on the Service to manage rebate programs.
  • "End Consumer" means an individual who submits a rebate claim via SMS.
  • "Program" means a rebate campaign created and managed by a Brand through the Service.
  • "Claim" means a rebate submission by an End Consumer, including the receipt image and associated data.

2. Account Registration

To use the Service as a Brand, you must create an account and provide accurate, complete information. You are responsible for maintaining the confidentiality of your account credentials and for all activities under your account. You must notify us immediately of any unauthorized use. You must be at least 18 years old and have the authority to bind your organization to these Terms.

3. Use of the Service

3.1 Brand Responsibilities

As a Brand using the Service, you agree to:

  • Create rebate programs that are truthful, lawful, and honor the terms presented to End Consumers
  • Pre-fund your account with sufficient funds to cover approved rebate payouts
  • Respond to flagged claims requiring manual review in a timely manner
  • Comply with all applicable laws, including consumer protection, advertising, and privacy regulations
  • Not use the Service for any illegal, fraudulent, or deceptive purpose

3.2 Prohibited Uses

You may not:

  • Reverse engineer, decompile, or disassemble any part of the Service
  • Use the Service to send unsolicited messages or spam
  • Interfere with or disrupt the Service or its infrastructure
  • Attempt to gain unauthorized access to any part of the Service
  • Use the Service in violation of any applicable law or regulation
  • Resell or sublicense the Service without our written consent

4. Fees and Payment

4.1 Pricing

The Service is offered under tiered pricing plans as described on our pricing page. Fees include a monthly platform fee (if applicable to your plan) and a per-claim fee for each claim processed through the Service. We reserve the right to modify pricing with 30 days' notice.

4.2 Pre-Funding

Brands must pre-fund their account to cover rebate payouts. Funds are allocated to specific Programs and are used to pay approved claims. Unused funds may be withdrawn subject to any pending claim obligations.

4.3 Billing

Platform fees are billed monthly in advance. Per-claim fees are billed monthly in arrears based on actual usage. All fees are non-refundable except as required by law. Overdue amounts may accrue interest at 1.5% per month or the maximum rate permitted by law.

5. Rebate Processing

5.1 Claim Validation

We use AI-powered technology to validate rebate claims, including receipt image analysis, product verification, and eligibility checking. While we strive for accuracy, automated validation is not infallible. Brands retain the ability to manually review, approve, or deny claims through the platform.

5.2 Payouts

Approved claims are paid to End Consumers via virtual prepaid cards delivered by SMS. Payout amounts are determined by the Program rules configured by the Brand. rebby is not responsible for End Consumer use or redemption of prepaid cards.

5.3 Unclaimed Rewards

Virtual prepaid card links expire after the period specified in the Program settings (default 90 days). Unclaimed rewards are handled in accordance with applicable unclaimed property laws. Brands are responsible for understanding and complying with escheatment obligations in their jurisdictions.

6. Data and Intellectual Property

6.1 Your Data

You retain ownership of all data you provide to the Service, including Program configurations, brand assets, and customer lists. You grant us a limited license to use your data solely to provide and improve the Service.

6.2 Claim Data

Receipt images and claim data submitted by End Consumers are processed on behalf of the Brand. We may use anonymized, aggregated claim data to improve our AI validation models and the Service generally.

6.3 Our Intellectual Property

The Service, including its software, design, algorithms, documentation, and trademarks, is owned by rebby and protected by intellectual property laws. These Terms do not grant you any rights to our intellectual property except the limited right to use the Service as described herein.

7. SMS and Communications

The Service sends SMS messages to End Consumers as part of the rebate claim process. By creating a Program, you authorize us to send transactional SMS messages on your behalf. All SMS communications comply with the Telephone Consumer Protection Act (TCPA) and applicable regulations. You are responsible for ensuring that your Programs comply with all applicable advertising and marketing laws.

8. Disclaimers

THE SERVICE IS PROVIDED "AS IS" AND "AS AVAILABLE" WITHOUT WARRANTIES OF ANY KIND, EXPRESS OR IMPLIED, INCLUDING BUT NOT LIMITED TO WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NON-INFRINGEMENT. WE DO NOT WARRANT THAT THE SERVICE WILL BE UNINTERRUPTED, ERROR-FREE, OR COMPLETELY SECURE. AI-POWERED VALIDATION MAY PRODUCE INCORRECT RESULTS; BRANDS SHOULD REVIEW FLAGGED CLAIMS.

9. Limitation of Liability

TO THE MAXIMUM EXTENT PERMITTED BY LAW, REBBY SHALL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, OR ANY LOSS OF PROFITS, DATA, OR GOODWILL, ARISING OUT OF OR RELATED TO YOUR USE OF THE SERVICE. OUR TOTAL LIABILITY SHALL NOT EXCEED THE FEES PAID BY YOU IN THE TWELVE (12) MONTHS PRECEDING THE CLAIM.

10. Indemnification

You agree to indemnify and hold harmless rebby, its officers, directors, employees, and agents from any claims, damages, losses, or expenses (including reasonable attorneys' fees) arising from: (a) your use of the Service; (b) your violation of these Terms; (c) your rebate Programs or their terms; or (d) your violation of any applicable law or third-party rights.

11. Term and Termination

These Terms are effective until terminated. You may terminate your account at any time by contacting us. We may suspend or terminate your access if you violate these Terms or for any reason with 30 days' notice. Upon termination, your right to use the Service ceases. Provisions that by their nature should survive termination will survive, including Sections 6, 8, 9, 10, and 13.

12. Modifications

We may modify these Terms at any time by posting the updated version on our website. Material changes will be communicated via email or in-app notification at least 30 days before they take effect. Your continued use of the Service after changes take effect constitutes acceptance.

13. General Provisions

  • Governing Law: These Terms are governed by the laws of the State of Delaware, without regard to conflict of law principles.
  • Dispute Resolution: Any disputes shall be resolved through binding arbitration under the rules of the American Arbitration Association, except that either party may seek injunctive relief in court.
  • Entire Agreement: These Terms, together with the Privacy Policy, constitute the entire agreement between you and rebby regarding the Service.
  • Severability: If any provision is found unenforceable, the remaining provisions remain in effect.
  • Waiver: Failure to enforce any provision does not constitute a waiver.
  • Assignment: You may not assign these Terms without our consent. We may assign our rights and obligations freely.

14. Contact Us

If you have questions about these Terms, contact us at:

rebby, Inc.
Email: legal@rebby.io
Website: rebby.io